CARIBE.NET BILLING FAQ -
ENTERPRISE customers

1. How often will I be invoiced?

2. Are Caribe.Net services taxed Puerto Rico IVU?

3. How will I receive my invoice?

4. What payment methods does Caribe.Net accept?

5. Can I manage my own account online?

6. I want to upgrade my service. What should I do?

7. My account was suspended - now what?

8. How can I cancel my service?

9. Can I get a refund if I decide to cancel my service?

How often will I be invoiced?
Enterprise customers will be billed in accordance with your contract terms, which may be monthly, quarterly, bi-annually or annually. Your first month of service will generally begin on your anniversary date. However, if you'd like to specify the date of billing, you may do so.

Caribe.Net services are prepaid, so they are invoiced one month in advance. If you pay automatically, your card will be charged monthly. If you pay by check, we must receive your payment prior to the beginning of the service month.

Are Caribe.Net services taxed Puerto Rico IVU?
No. Under the Federal Internet Tax Freedom Act , Internet services are exempt from taxation. If you purchase any products from Caribe.Net, however, such as a router or a telephone, then that purchase is subject to Puerto Rico IVU taxes.

How will I receive my invoice?
You will receive your invoice by email, unless you specify postal mail. If you do not provide us with an email address, we will send it to your @caribe.net email account. To change your invoice email address, contact Customer Service at support@caribe.net or call 787-728-9790.

What payment methods does Caribe.Net accept?
Caribe.Net accepts the following payment methods for Enterprise customers: Mastercard, Visa, American Express, Discover, Diners Club and Direct Deposit.

Can I manage my own account online?
Some Enterprise customers will have the ability to manage their account online, as well as to view other information regarding their connection online. Please contact your sales representative at 787-728-9797 for more information.

I want to upgrade my service. What should I do?
Excellent! Please contact the Caribe.Net Sales Team at sales@caribe.net or call 787-728-9797. We'd be happy to assist you.

My account was suspended. How can I reactivate my account?
Please contact Caribe.Net Customer Service at 787-728-9790. If your account was suspended due to non-payment or returned payment, we can arrange for an immediate payment by eCheck or credit card, and activate your services immediately. Returned payments (such as a bounced check or credit card chargeback) are subject to a Returned Check fee.

How can I cancel my service?
Caribe.Net strives to retain all of our existing customers. If you are not satisfied with our services, we'd like to hear from you. Please email webmaster@caribe.net, and your message will be delivered to Caribe.Net's Management Team.

Enterprise services must be cancelled in writing, in accordance with your service agreement. Please contact Customer Service at 787-728-9790 for full instructions. All cancellation requests are processed at the end of your contract term. Your balance must be paid in full.

Can I get a refund if I decide to cancel my service?
If you cancel your service prior the service activation, you can receive a refund of any prepaid amounts. However, if your service has been activated, your cancellation will be processed at the end of your billing term or at the end of your contract term and you will not receive a refund.