CARIBE.NET BILLING FAQ -
NETBAND CON TELEFONO customers

1. How often will I be invoiced?

2. Are Caribe.Net services taxed Puerto Rico IVU?

3. How will I receive my invoice?

4. What payment methods does Caribe.Net accept?

5. Can I manage my own account online?

6. I want to upgrade my service. What should I do?

7. My account was suspended - now what?

8. How can I cancel my service?

9. Can I get a refund if I decide to cancel my service?

How often will I be invoiced?
Netband customers with Telephone services will be billed monthly, on the first of each month. Your first month of service will be prorated. Any overpayments will be applied to your next month of service.

Caribe.Net services are prepaid, so they are invoiced one month in advance. If you pay automatically, your card will be charged monthly. If you pay by check, we must receive your payment prior to the beginning of the service month.

Are Caribe.Net services taxed Puerto Rico IVU?
No. Under the Federal Internet Tax Freedom Act , Internet services are exempt from taxation. If you purchase any products from Caribe.Net, however, such as a router or a telephone, then that purchase is subject to Puerto Rico IVU taxes.

How will I receive my invoice?
You will receive your invoice by email. If you do not provide us with an email address, we will send it to your @caribe.net email account. To change your invoice email address, contact Customer Service at support@caribe.net or call 787-728-9790. If you prefer to receive your invoice and/or statement by U.S. Postal Service, you will be assessed a Paper Invoice Fee or Paper Statement Fee of $5.00 per invoice or statement.

What payment methods does Caribe.Net accept?
Currently Caribe.Net is only accepting the following payment methods for Netband con Telefono services: Mastercard, Visa, American Express, Discover, and Diners Club. We will be incorporating Direct Debit in the near future. All payments made by cash or check will be assessed a $2.00 Paper Payment Processing Fee.

Can I manage my own account online?
Caribe.Net with telephone customers can manage their account online by using the login shown in the upper left side of this page.

I want to upgrade my service. What should I do?
Excellent! Please contact the Caribe.Net Sales Team at sales@caribe.net or call 787-728-9797. We'd be happy to assist you.

My account was suspended. How can I reactivate my account?
Please contact Caribe.Net Customer Service at 787-728-9790, or login to your Caribe.Net account online and enter a credit card payment yourself. If your account was suspended due to non-payment or returned payment, we can arrange for an immediate payment by eCheck or credit card, and activate your services immediately. Suspended accounts may be subject to a reconnection fee. Returned payments (such as a bounced check or credit card chargeback) are subject to a Returned Check fee.

How can I cancel my service?
Caribe.Net strives to retain all of our existing customers. If you are not satisfied with our services, we'd like to hear from you. Please email webmaster@caribe.net, and your message will be delivered to Caribe.Net's Management Team.

To cancel your services, please contact Customer Service at 787-728-9790. All cancellation requests are processed at the end of your billing term. Your balance must be paid in full.

Can I get a refund if I decide to cancel my service?
If you cancel your service prior the service activation, you can receive a refund of any prepaid amounts. However, if your service has been activated, your cancellation will be processed at the end of your billing term or at the end of your contract term and you will not receive a refund.