JOBS @ CARIBE.NET

Network Engineer

This position will be responsible for planning, deployment, monitoring, troubleshooting and day-to-day management of our IP-based network.  The candidate will also work with major customer accounts in providing pre- and post-sales engineering support.  The candidate will provide technical leadership for various projects, including new product development & deployment, network standardization, transition planning for legacy equipment.

Knowledge of transmission, broadcasting, switching, control, and operation of Telecommunications systems.  Knowledge in Internet access technologies including DSL, Dialup, PPPoE, L2TP, RF.  Hands-on CAT3/CAT5 wiring.  Knowledge of internal & external routing protocols - BGP, OSPF, MPLS, RIP.

Ability to read, write and fully speak and understand both Spanish and English languages. Excellent verbal and written communication skills.  Ability to work under pressure. Team player.    Minimum 3 years IP network experience.
 

Field Service Technician

The Field Service Technician is responsible for providing on-site installation services within both customer sites and Caribe.Net POP's.  You will be providing technical support, installing new equipment, troubleshooting & maintaining existing equipment. 

Previous customer service and/or field service experience preferred.  Knowledge in Internet and/or telecommunications access technologies preferred.  Hands-on CAT3/CAT5 wiring experience a must.  Must be resourceful, self-sufficient, reliable & dependable.  Excellent verbal & written communication skills. Ability to work under pressure.  Must have a valid Puerto Rico driver's license. 

Customer Service Representative

Caribe.Net's Customer Service Representatives provide profesional telephone support to our customers on issues related to their account - both billing-related and technical connection issues.  You will be responsible for providing technical support & troubleshooting to both Caribe.Net customers as well as contract support customers.  Assist in the creation & development of Technical Support materials.  Monitor & report network outtages.  Data entry, including accepting customer payments, modifying records, opening tickets. 

Previous customer service experience preferred.  Knowledge of Internet technologies a must, including DSL, Dial-up, WiFi and PPPoE.  Knowledge of routing and/or server experience preferred.  Must be resourceful, self-sufficient, reliable & dependable.  Must be able to work under pressure.  Bilingual English/Spanish a must.